Reference

How 341matka Handles Your Personal Data

At 341matka, we take the handling of your personal data seriously — this policy sets out exactly what we collect, why we collect it, and how you can…

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341matka How 341matka Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Our Privacy Team Directly

If you have a question about your personal data, want to request access to what we hold, or need to submit a deletion request, our privacy team is available through the channels…

Email Your Request Send data access, correction or deletion requests to our dedicated privacy email. Include your registered account details so we can locate and verify your record before responding. We acknowledge within 24 hours.
Live Chat Support Our support chat is available around the clock from inside your 341matka account. Raise a privacy concern directly in chat and the team will escalate it to our data-handling staff the same day.
In-Account Help Centre Navigate to the Help section inside your account for a dedicated privacy request form. Submitting through the form creates a tracked ticket so you can follow the status of your data request in real time.
HOW WE PROTECT YOUR DATA

Our Data Handling Practices at 341matka

We apply layered security measures at every point where your personal data is stored or transmitted — from the moment you enter your details during account creation to the moment a withdrawal…

Encrypted Data Storage

All personal data is stored with AES-256 encryption at rest. Access to stored records is restricted to authorised staff only, and access logs are audited on a regular cycle to detect any unauthorised activity early.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how our lobby is used. You can adjust cookie preferences from your browser settings at any time; essential session cookies cannot be disabled without affecting account functionality.

Account Security Layer

Your account password is hashed using bcrypt and is never stored in plain text. We also offer two-step login verification for added protection — enabling it from your account settings takes under two minutes.

Data Retention Schedule

We retain account data for as long as your account remains active plus any period required under Indian financial or tax regulations. Once those periods lapse, data is deleted or anonymised from our systems automatically.

Your Right to Correction

If the personal details we hold for your account are incorrect — name, email, phone number or address — you can submit a correction request through the Help Centre or by emailing our privacy team, and we will update the record within 30 days.

Third-Party Data Sharing

We share data with payment processors such as UPI, Paytm and PhonePe solely to complete transactions. We do not sell your personal data to advertising networks or any third party not directly involved in operating your account.

Your Privacy Policy Questions, Addressed

Below are the questions we hear most often about how 341matka collects and uses personal data. If your question is not covered here, our privacy team is reachable via the contact paths described above and will respond with a specific answer for your account situation.

We collect your name, email address, mobile number and date of birth during account creation. We also record device identifiers, IP address and session timestamps to keep your account secure and comply with applicable Indian regulations.

Payment data flowing through UPI, Paytm or PhonePe is processed by those respective payment providers under their own security standards. We receive only the transaction confirmation and reference number — we never store full card or bank account numbers on our servers.

Yes. Submit a data access request through the in-account Help Centre or by emailing our privacy team. Include your registered email so we can verify your identity, and we will send a summary of your data within 30 days of the verified request.

Send a deletion request via the Help Centre form or our privacy email. We will process it within 30 days, subject to any retention obligations under Indian financial regulations that may require us to keep certain transaction records for a defined period.

No. We do not sell or share your personal data with advertising networks or marketing third parties. Data is shared only with payment processors and service providers directly needed to operate your account, and only to the extent required for that purpose.

We retain data for the period required under applicable Indian financial and tax regulations after account closure. Once that mandatory period ends, your personal data is deleted or anonymised from our active systems in line with our retention schedule.

We will notify you by email to your registered address and display a notice inside your account whenever we make material changes to this policy. The updated policy will show a revised date at the top so you can track which version applies to your account.

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