Reference

Your Rights and Our Legal Commitments

341matka operates under a defined legal framework that governs how your account, your data, and your activity on this platform are handled.

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341matka Your Rights and Our Legal Commitments
LEGAL CONTACT PATHS

Reach Us on Any Legal or Policy Matter

If you have a question about your rights, want to request a change to your data, or need clarification on any policy term, our support team is reachable through the channels below.

Email Support Send your legal or data-related query to our dedicated support address. We respond within two working days and will confirm receipt of your request by email on the same day it arrives.
Live Chat Our chat channel is available during business hours for account policy questions. Use it to ask about cookie settings, data access requests, or to flag a term you need clarified before proceeding.
Postal Address For formal legal correspondence, you may write to our registered address. Include your account reference and the specific policy section your query relates to so we can route it to the right team quickly.
HOW WE HANDLE THIS

Data Handling, Security and Your Account Rights

We have built our data and account-security practices around clear rules: what we collect, why we hold it, how long we keep it, and who can request changes.

Data We Collect

We collect the information you provide at account creation and during transactions, including payment references from UPI, Paytm, and PhonePe. We do not collect more than is needed to operate your account and process withdrawals.

Cookie Use

Our site uses session cookies to keep you logged in and analytics cookies to understand how pages are used. You can adjust cookie preferences through the settings panel without affecting your ability to access the lobby.

Account Security

Account access is protected by password authentication and optional two-factor verification. We log all login events and flag unusual access patterns to our security team, who may contact you via your registered email for confirmation.

Data Retention Period

We retain account and transaction data for as long as your account is active and for a defined period after closure, as required by applicable law. You may request a summary of retained data at any time through our support email.

Who to Contact

Data-related requests — including access, correction, or deletion — should be directed to our support email with your account reference. Our data team handles these separately from general support and will confirm the outcome in writing.

Requesting Changes

If any detail on your account — name, contact number, linked UPI or PhonePe address — needs updating, raise a request through live chat or email. We verify identity before making changes to protect your account from unauthorised edits.

Frequently Asked Questions on Legal and Policy

These answers cover the legal and policy questions we receive most often. If your question is not here, reach us through the support channels above.

Account eligibility depends on your local law. You may open and use an account where access is permitted under the laws of your region. It is your responsibility to confirm this before registering.

We collect the information you submit during account creation and the transaction references generated when you use UPI, Paytm, or PhonePe. No additional data is collected beyond what is needed to operate your account securely.

We retain account and transaction records for a period required by applicable law after closure. You may request a written summary of what we hold by contacting our data team through the support email with your account reference.

Yes. Send a request to our support email with your account reference and the specific data you want corrected or removed. Our data team will confirm receipt and provide a written outcome within five working days.

Session cookies keep your login active during a visit. Analytics cookies help us improve page performance but do not affect how your UPI, Paytm, or PhonePe transactions are processed. You can adjust cookie settings without affecting payments.

We notify you of material changes via your registered contact details before the updated terms take effect. Continuing to use your account after that date means you accept the revised terms. You may contact us if you have concerns before accepting.

Send your dispute in writing to our support email or postal address, including your account reference and the policy section in question. We acknowledge formal disputes within one working day and aim to resolve them within ten working days.

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